Markus Schumann

Angestellt, Director Sales Digital Products and Services, Knorr-Bremse

München, Deutschland

Fähigkeiten und Kenntnisse

Service
Aftersales
Kundenservice
Kundenbindung
Kundendienst
Maintenance and Repair
Kundenbetreuung
Service Sales
Modernisierung
Engineering
Warranty Management
Service Management Systeme
Digitalisierung
Vertrieb

Werdegang

Berufserfahrung von Markus Schumann

  • Bis heute 3 Jahre und 3 Monate, seit Apr. 2021

    Director Sales Digital Products and Services

    Knorr-Bremse

    Sales and Business development for the Business Unit "Digital Products and Services" in a Headquarter and global role Responsible for sales and support of digital service solutions in the railway business, such as condition monitoring and energy efficiency solutions Supporting the global service and sales network in customer projects and by running a network and global community to drive digital businesses

  • 3 Jahre und 9 Monate, Juli 2017 - März 2021

    Head of Value Added Services

    Knorr-Bremse

    Responsible for the technical sales and support of digital service solutions in the railway business, such as condition monitoring and energy efficiency solutions Consulting railway companies in maintenance and modernization topics Running a support team for remote services and monitoring as a SPoE for our customers Supporting the global service and sales network in customer projects and by running an internal „Academy“ for continous improvement and qualification

  • 3 Jahre, Juli 2014 - Juni 2017

    Head of Services Engineering

    Knorr-Bremse

    Responsible for development and provision of new solutions for the service market and making digital products mature to ensure they can support new business models and services Establishing a core team for technical project management and product management Setting up the product development for condition monitoring and driver advisory systems both centralized as well as offshore (> 40 engineers) Installing a support team and processes for remote services and monitoring as a SPoE for our customers

  • 5 Jahre, Juli 2009 - Juni 2014

    Senior Manager Product Support

    MTU Onsite Energy GmbH

    Responsible for training, commissioning and 2nd level service for power plants and gas engines globally Running the teams with the respective tasks (>50 engineers) Enabling the global expansion of the company by supporting customers and service partners worldwide Key account management for strategic customers in the international business Ramping up the processes for warranty and support with the international service/sales – network and assuring the quality and performance by regular audits

  • 8 Jahre und 3 Monate, Apr. 2001 - Juni 2009

    Team leader field service München

    Knorr-Bremse Systeme für Schienenfahrzeuge GmbH

    Leading field service teams in 3 locations with ~30 employees Supporting and coordinating the international service locations as a headquarter function Assuring the performance and quality of complex hydraulic, pneumatic and electric braking systems, doors, air condition systems and toilets in our customers´ fleets Providing service availability, high demanding reaction times and quality of the service processes Setting up service locations globally to fulfill service contacts and warranty obligations

  • 4 Jahre und 2 Monate, Feb. 1997 - März 2001

    Test department engineer

    Knorr-Bremse Systeme für Schienenfahrzeuge GmbH

    Performing tests on electro/pneumatic equipments for railway vehicles Specialized in thermo dynamics, noise and vibrations and controls Coordination of working fields and test department distribution between european locations Performing field tests, prototype installations and type / homologation tests

Ausbildung von Markus Schumann

  • 4 Jahre, Okt. 1992 - Sep. 1996

    Maschinenbau

    Fachhochschule München

    Versuchstechnik, Messtechnik, Maschinendynamik

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Italienisch

    Grundlagen

Interessen

Oldtimer
MTB
Reisen

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