LAURA GRAU
Bis 2013, Operations Manager - Supply Chain & Logistics, Orange (Digital Wap Center & Digital Call Center)
Basel, Schweiz
Werdegang
Berufserfahrung von LAURA GRAU
3 Jahre und 10 Monate, Dez. 2009 - Sep. 2013
Operations Manager - Supply Chain & Logistics
Orange (Digital Wap Center & Digital Call Center)
Operations Manager, responsible for Supply Chain & Logistics, Compliance and Customer Service. In charge of global operations and coordination of 2 affiliates belonging to Orange, a multinational telecommunications company with an annual turnover of 41MM€. Reported directly to the General Manager the results of 34 franchises and +100 employees.
1 Jahr, Jan. 2009 - Dez. 2009
Administrative Manager - Operations Management
Prosegur GmbH
Responsible for Operations Management of a Prosegur’s Territorial Delegation with +200 employees in a multinational private security company with an annual turnover of 2.100M€. Reported directly to the Divisions Managers.
1 Jahr und 6 Monate, Juli 2007 - Dez. 2008
Administrative Manager - Supply Chain & Logistics
Katorce
Led Supply Chain & Logistics areas in a company dedicated to manufacture of concrete treatment products, distribution and application, with an annual turnover of +40M€. Coordinated and supervised day-to-day operations of planning, procurement, logistics, compliance & customer service in a Territorial Division with an annual turnover of 12M€ and +150 employees. Reported directly to the CAO.
2 Jahre und 7 Monate, Jan. 2005 - Juli 2007
Customer Services Coordinator & Quality Technician
Automoviles Palma (General Motors & Ford Company)
Managed Quality & Compliance in the areas of Supply Chain: logistics, procurement, customer care & customer service in a General Motors Official Car Dealer (Opel, Saab & Chevrolet) with an annual turnover of +70M€ and +200 employees. Managed ISO standards for 23 car dealers, car repair shops & auto parts store. Reported to the Quality Manager and General Manager.
2 Jahre, Jan. 2003 - Dez. 2004
Project Manager & Office Manager
Estudios Simeon
Started as Project Manager in a company that designed and built trade fair stands with +20 employees and an annual turnover of +1.5M€. Promoted to be responsible for Planning, Procurement, Budgeting & Customer Service areas. Reported directly to the General Manager.
1 Jahr, Jan. 2002 - Dez. 2002
Logistics Assistant
Victransa - Transportes Naturil
Logistics Assistant in a national land logistic operator with an annual turnover of 21M€ and +200 employees. Reported to the Operations Manager.
3 Jahre und 10 Monate, März 1998 - Dez. 2001
Supply Chain Assistant
El Corte Inglés
Supply Chain Assistant supporting daily tasks for Supercor and Opencor departments belonging to El Corte Inglés, a retail department store group with an annual turnover of +12MM€. Reported to the Purchasing Manager.
Ausbildung von LAURA GRAU
2015 - 2015
Data Analysis - edX
Delft University of Technology
2014 - 2014
Supply Chain & Logisitcs Fundamentals
Massachusetts Institute of Technology
Demand forecasting, planning & management / Inventory planning, management & control / Transportation planning, management & execution
2013 - 2014
B2 English Certificate Upper Intermediate
Official Language School of Zaragoza
2013 - 2013
B1 English Intensive Course Intermediate Level
University of Zaragoza
2 Monate, Juni 2009 - Juli 2009
Customer Care & Negotiation Techniques
Centro Nacional de Formación Prosegur
2008 - 2008
IT Technician, Microcomputer Systems
Servei Valencià D'Ocupació i Formació
Hardware, Software & Networking
2001 - 2001
Institution for Technical Training of El Corte Inglés
1999 - 1999
Omicron Formación
1997 - 2001
Degree in Information Science
University of Valencia
Specialized in Information Management
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Deutsch
Grundlagen