Damien Concordel

Language coaching services in English, French or Spanish Focus on: - Confidence: I encourage mistakes and provide only constructive criticism - Fluency: I help coachees practice in order to allow them to communicate in real time - Accuracy: I correct coachees' mistakes by pointing them out and helping them decide which mistakes to prioritize - Culture: I teach coachees about the cultures behind these languages - Flexibility: I conduct these sessions in Madrid or online via Skype / Hangouts or similar

TechneValue is a reseller of Genesys' cloud-based contact center management solutions The company also develops two products sold as add-ons. As part of the in-house Helpdesk team: - I provided IT support regarding Genesys Cloud and custom in-house add-ons - I assisted with the management, coordination and reporting of the Helpdesk team - I made important procedural suggestions and improvements based on a previous Helpdesk experience - I assisted with escalations, customer relations and SLA compliance

Strategy, Marketing