Youssoufa Ibrahima
Angestellt, Central European Support Team Manager, NT-ware Systemprogramierungs GmbH
Abschluss: TU Braunschweig, Master of Science in Computational Science in Engineering, Technical University of Brauschweig
Bad Ibug, Deutschland
Werdegang
Berufserfahrung von Youssoufa Ibrahima
Bis heute 11 Jahre und 4 Monate, seit März 2013
Central European Support Team Manager
NT-ware Systemprogramierungs GmbH
- Manager of the CEST Team, a subsidiary Technical Resource of Canon Europe Ltd - Key account escalation Handling & Visit - Coordination with Canon Europe Professional and Global Service Team on EU Projects - Technical Project Support, Consulting and Implementation of Global EMEA projects
1 Jahr und 11 Monate, Mai 2011 - März 2013
Technical Product Expert and Trainer
NT-ware Systemprogrammierung GmbH- Worldwide NT-ware Product trainer, EMEA, OCEANIA, APAC, USA - Technical Pre and Post-Sales support for all channels - Professional Print and Repro center(CRD) Support - Rotation work in the NT-ware Offices in Singapore, USA - Training Content development and presentation
1 Jahr und 2 Monate, März 2010 - Apr. 2011
Technical Product Analyst
NT-ware Systemprogrammierung GmbH- Review and analyze any Escalation from the 3rd Level Support to development - Technical Pre and Post-Sales product Support - Advanced troubleshooting and Debugging - Training, Demo, Workshop and customer visits - Canon Software Support, windows Server, Novell, Mac OS
2 Jahre und 3 Monate, Jan. 2008 - März 2010
Technical Support Specialist and QA
NT-ware Systemprogrammierung GmbH- Technical Post-Sales Support to the NT-ware Products - QA Tests and analysis - Onsite and Remote Visit to the customers - Hardware Canon Office and Professional print & Scan Devices - Main Technical contact of French Speaking Countries
1 Jahr und 6 Monate, Apr. 2004 - Sep. 2005
Technical Support Engineer
Douala1.com SA, Cameroon
- Hardware/Software Support to the ExxonMobil (COTCO) users (LAN & WAN) - Preventive/corrective maintenance on the WLL network (Alvarion equipments) - Installation, Configuration, Test and Administration of CPE - Documenting customer complaints and all technical assistances provided
Ausbildung von Youssoufa Ibrahima
2 Jahre und 2 Monate, Okt. 2005 - Nov. 2007
Computational Science in Engineering(CSE)
Technical University of Brauschweig
Computational Science in Engineering
3 Jahre und 10 Monate, Dez. 1999 - Sep. 2003
Electical & Electronic Engineering
Islamic University of Technology
Computer Science and Engineering - CSE
Sprachen
Englisch
Fließend
Deutsch
Fließend
Französisch
Muttersprache