Carina Quiambao-Caluag
Angestellt, Freelancer, none
Quezon City, Philippinen
Werdegang
Berufserfahrung von Carina Quiambao-Caluag
Bis heute
Freelancer
none
4 Jahre und 7 Monate, Mai 2006 - Nov. 2010
REAL TIME SPECIALIST
i - Contacts Corporation (subsidiary of Smart Communications Inc. )
Monitors and analyze the performance of different groups based on real time; responsible for monitoring call traffic, Average Handling Time (AHT) and provide feedback to improve and manage current performance to achieve set targets and work closely on day to day basis with operations Team Leads.
11 Monate, Juli 2005 - Mai 2006
POSTPAID Team Leader OIC
i - Contacts Corporation (subsidiary of Smart Communications Inc.)
Handles the day to day postpaid hotline operations, assists customer complaints and coordinates matters that need immediate attention with other departments or support groups. Monitors and ensures agent’s adherence to schedule, high quality of call handling and customer satisfaction, provides counselling, guides, motivates, evaluates and rates the performance and development of the agents.
9 Monate, Nov. 2004 - Juli 2005
FULFILLMENT OFFICER
i - Contacts Corporation (subsidiary of Smart Communications Inc.)
Processing escalated service request, email concerns and complaints by the hotline and wireless centers and faxed documents sent by the Smart Load dealers and retailers by providing prompt response and solutions to their concerns and requests at all times. Continually maintain working knowledge of all company products, services and promotions by studying new product descriptions and participating in educational and training opportunities.
4 Jahre, Dez. 2000 - Nov. 2004
SENIOR CUSTOMER SERVICE REPRESENTATIVE
i - Contacts Corporation (subsidiary of Smart Communications Inc.)
Handles inbound calls, processing and escalation of service requests, adherence to cross selling policy, schedule and customer satisfaction. Maintains and improves quality results by adhering to standards and guidelines and procedures. Manage, identify and resolve customers’ needs, clarify information, classify and escalate priority issues, provide solutions and/or alternatives and follow up customer calls where necessary
1 Jahr und 2 Monate, Juli 1998 - Aug. 1999
ASSISTANT STORE MANAGER - Kitchen Manager
Chopstix Express Food Corporation
Handles the day to day store operations and assists customer inquiries and complaints. Responsible for the variance report, product analysis report, food cost control, food cost report, store accounts, breakages report of utensils and stock requisition Ensures cleanliness, orderliness and safety standards are followed through inspection and random checking of the area. Also provides counselling, motivates, evaluates and rates the performance of the agents.
2 Jahre und 1 Monat, Mai 1996 - Mai 1998
MANAGER SUPPORT SERVICE - ASSISTANT MANAGER
Goldilocks Bakeshop Incorporated
Handles and accomplishes the following reports: stock factor computation, sales per man hour profit and loss of the delivery service of the store per week and on the monthly basis; the customer staff ratio report; the transaction count and average check report; the weekly and monthly sales report of the store, petty cash reimbursement and sales deposit.
2 Jahre und 7 Monate, Nov. 1993 - Mai 1996
MANAGER SUPPORT SERVICE - FOODSHOP SUPERVISOR
Goldilocks Bakeshop Incorporated
Supervises the kitchen and food shop operations ensuring adherence to high quality of standards in food, service and cleanliness to achieve customer delights. Plans, forecast and revise orders of all food shop products based on the requirements of the store and monitors product availability at all times and provides store management with timely and accurate reports needed to measure the store performance and counselling and assistance to crews
Ausbildung von Carina Quiambao-Caluag
3 Jahre und 10 Monate, Juni 1989 - März 1993
Bachelor of Science in NUTRITION and DIETETICS
University of Santo Tomas
Passed Board Exams for Nutritionist Dieticians, 1993 June
Sprachen
Englisch
Fließend
Tagalog native language
-